General Terms and Conditions
GoldLuxo Saving Program

GENERAL TERMS AND CONDITIONS OF THE GOLDLUXO SAVING PROGRAM

These General Terms and Conditions (hereinafter the “GTC”) govern the contractual relationship between GOLD & DIAMOND CAPITAL LTD, with its registered office at 14/2e Docklands Business Centre, Tiller Road, 10–16, London, Greater London, England, E14 8PX, registered with the Companies House of England and Wales under company number 15799653 (hereinafter the “Seller” or “GoldLuxo”), and any natural or legal person who joins the GoldLuxo Saving Program and purchases investment gold (hereinafter the “Buyer”).

The Seller acts as a professional trader in precious metals and special commodities, duly authorised under the laws of the United Kingdom.

Governing Law. This Agreement and all legal relations arising hereunder shall be governed exclusively by the laws of England and Wales.

Article I. Basic Terms and Definitions

For the purposes of these GTC, the following terms shall have the meanings ascribed to them:

a) Saving – the regular purchase of investment gold under the GoldLuxo program based on the Buyer’s monthly payments.

b) Investment Gold – gold (Au) traded on the London market (London Bullion Market Association – LBMA) with a fineness of 99.99%.

c) Purchase Day – the day on which the purchase of investment gold is made for funds deposited by the Buyer, with the unit price determined in accordance with Article III.

d) Available Funds – all financial funds credited to the Seller’s Bank Account which have not yet been used for the purchase of investment gold or for the payment of fees.

e) Seller’s Bank Account – the bank account denominated in EUR, USD, or GBP, as listed on the website www.goldluxo.com, or any other account subsequently designated or communicated by the Seller in written or electronic form.

f) Unit Purchase Price – the price of investment gold recalculated per gram in accordance with Article III.

g) Account – the electronic account of the Buyer maintained in the Application or on the Seller’s website, where all purchases, buy-backs and bonuses are recorded.

h) AML/KYC Regulations – the legal provisions of the United Kingdom and the European Union governing anti-money laundering and counter-terrorist financing (AML) and the obligations for verifying the identity of the client (Know Your Customer – KYC).

i) Bonus Grams – investment gold to which the Buyer becomes entitled free of charge only upon meeting the conditions of the saving program, credited no later than 31 January of the following calendar year.

j) Application – the software application or website www.goldluxo.com through which the Buyer manages their Saving.

k) Partial Purchase – each individual purchase of investment gold arising from the Buyer’s monthly deposit.

l) GoldLuxo Purchase Coefficient – the percentage premium added to the LBMA price that determines the final unit purchase price.

m) GoldLuxo Buy-back Coefficient – the percentage reduction from the LBMA price applied upon buy-back of gold.

n) Storage – the safekeeping of investment gold in the vaults of the Seller’s contractual partners, insured against theft, damage or loss.

o) Order Submission Day – the day on which the Buyer submits a request for Buy-back through the Application. The order becomes binding and irrevocable at this moment, but the final execution of the Buy-back is determined on the Buy-back Day.

p) Buy-back Day – the day on which the Buy-back Price is determined and the transaction is executed (always Monday at 10:30 GMT or the next Business Day), in accordance with Article VII.

q) Buy-back Price – the price at which the Seller repurchases investment gold from the Buyer, calculated as the LBMA price reduced by the GoldLuxo Buy-back Coefficient.

r) Storage Fee – the Seller’s fee for storing, insuring and managing the investment gold, charged according to the current Price List.

s) Available Gold – the total amount of investment gold recorded in the Buyer’s Account that is not subject to bonus conditions.

t) Force Majeure – any event or circumstance beyond the control of the Seller or the Buyer which prevents or substantially hinders the fulfilment of obligations under these GTC.

Article II. Contract Conclusion and Individual Purchases

2.1. These GTC constitute the legal framework of the contractual relationship. The contract is concluded upon the Buyer’s registration and acceptance of these GTC.

2.2. Each financial deposit made by the Buyer for saving is considered a proposal to conclude an individual purchase agreement for the acquisition of Investment Gold.

2.3. The individual purchase agreement is concluded at the moment the Seller receives the Buyer’s payment and assigns it to their Account (hereinafter the “Purchase Order”).

2.4. Irrevocability of Purchase Orders – A Purchase Order is irrevocable. Once the Buyer’s funds are credited to the Seller’s Bank Account and assigned to the Account, the purchase process is activated and the Buyer cannot unilaterally cancel the purchase.

2.5. If the Buyer sends funds without the correct reference number or from an unidentifiable account, the Seller is not obliged to assign such funds, and no purchase shall be made.

2.6. Seller’s Right to Refuse or Postpone Purchase – The Seller reserves the right to refuse or postpone the execution of a purchase order for investment gold in the following cases:
a) the payment is invalid or not properly identified,
b) liquidity risk – if the Seller cannot obtain sufficient gold on the market or at a reasonable price,
c) legal and reputational risk – if there is reasonable suspicion that the order may be connected with unlawful purposes (AML/KYC), damage GoldLuxo’s reputation, or otherwise impair goodwill,
d) the Buyer has not provided required cooperation in KYC/AML verification,
e) technical failure, system outage, or banking delay preventing timely execution of the order.

2.6.a. In the event of postponement, the Seller shall notify the Buyer via the Application or e-mail, stating the reason for the delay and the expected resolution time. The purchase will then be executed on the next available Purchase Day as defined in Article III, once the obstacle is removed.

2.7. In the event of refusal under Clause 2.6., the Seller shall return the funds to the Buyer’s verified bank account within 10 business days, unless prevented by applicable AML regulations.

2.8. Purchase Confirmation – After each successful purchase, the Seller shall issue an electronic confirmation (Account statement) containing the purchase date, weight of purchased gold and the unit purchase price.

2.9. Currency of Payments – Payments may be made in EUR, USD, or GBP, depending on the Buyer’s selected savings plan.
If the Buyer makes a payment in a different currency, the conversion will be executed automatically by the bank or payment provider at their applicable exchange rate on the date the funds are credited to the Seller’s Bank Account.
The Buyer shall bear any currency conversion costs, intermediary bank fees, or exchange rate differences arising from such conversion.

2.10. Time of Price Determination – The purchase price is always determined according to the calculation mechanism and timing set forth in Article III.

2.11. Erroneous Payment – If the Buyer sends funds by mistake (duplicate or excessive payment), the Seller shall return them to the Buyer’s verified bank account within 10 business days, unless prevented by AML regulations.

Article III. Purchase Price and GoldLuxo Coefficient

3.1. Unit purchase price
The unit purchase price of investment gold recalculated per gram (1 troy ounce = 31.1035 g) is calculated as the product of:
a) the official LBMA gold price per troy ounce published at 10:30 GMT on the Purchase Day, in the contractual currency selected by the Buyer (EUR, USD, or GBP),

b) the GoldLuxo Purchase Coefficient applicable on the Purchase Day, followed by conversion per gram.

3.2. Purchase Day
A purchase is always executed on the next Monday following the crediting of funds to the Seller’s Bank Account. If the funds are not credited by Friday 12:00 CET, the purchase is postponed to the following Monday.

3.3. Illustrative Example (non-binding)
LBMA price/oz €888.838 × 1.18 (Coefficient) = €1,048.8288.
Conversion per 1 g: €1,048.8288 ÷ 31.1035 = €33.72/g.

3.4. Partial purchases
The purchase price in a partial purchase is determined as the product of the unit purchase price and the weight of investment gold corresponding to the Buyer’s deposit.

3.5. GoldLuxo Purchase Coefficient
The current coefficient is 1.18. The Seller may unilaterally change the coefficient. The new coefficient and its effective date shall be announced to the Buyer via the Application or e-mail and simultaneously published on www.goldluxo.com.

3.6. Effective Date
The new coefficient takes effect on the date specified by the Seller in the notice, but not earlier than the 15th calendar day after the notice. The new coefficient applies to all purchases made after its effective date.

3.7. Consent with New Coefficient
Submitting a purchase proposal after notice of a new coefficient shall be deemed acceptance of the change. If the Buyer disagrees, they must deliver written objection before the effective date of the new coefficient. Such written objection shall be deemed a termination of the Agreement by the Buyer, and the settlement of obligations shall proceed in accordance with Article X.

3.8. Limitation of Bonus Grams
Bonus grams credited under Article VI may never exceed the value resulting from the GoldLuxo Purchase Coefficient. Bonus rewards cannot in any case create an obligation for the Seller that would surpass the coefficient mechanism defined in this Article.

3.9. Currency reference

The LBMA price is applied in the primary contractual currency of the Buyer’s Gold Savings Plan (EUR, USD, or GBP). If the Buyer makes a payment in any other currency, the funds will be converted by the receiving bank or payment provider at their applicable exchange rate on the date of credit, and any conversion differences, intermediary bank charges, or currency exchange fees shall be borne solely by the Buyer.

3.10. Rounding
All calculations of purchased gold are rounded to three (3) decimal places in grams. Any remainder below this precision is disregarded without compensation.

3.11. Prevailing calculation
In case of discrepancy between promotional or marketing information and the calculation method set forth in this Article, the calculation mechanism of Article III shall prevail.

3.12. Postponement
The Seller reserves the right to postpone the execution of a purchase order if the LBMA price is temporarily unavailable, if technical or system failures occur, or in cases of force majeure. The purchase will be executed on the earliest possible subsequent Purchase Day.

Article IV. Storage and Release of Investment Gold

4.1. Storage in partner vaults
All purchased gold is always physically acquired and stored in the vaults of the Seller’s contractual partners located in the United Kingdom, Switzerland, Austria, Singapore, Canada or the United States. The gold is insured against theft, damage, and loss under current insurance policies.
The costs of this storage and insurance are borne by the Seller under the conditions specified in Article VI; otherwise, they are charged to the Buyer in accordance with the Price List.

4.2. Holding for the benefit of the Buyer
The Buyer’s Account records an exact proprietary entitlement in grams of investment gold, which is always fully backed by physical gold stored in partner vaults.

4.3. Record-keeping
The Seller maintains segregated records of client holdings and regularly provides electronic statements (Account balance) to the Buyer.

4.4. Standard regime – buy-back only
By default, purchased gold remains stored in partner vaults, and the Buyer may request buy-back in accordance with Article VII. This is the standard and primary method of settlement between the Buyer and the Seller.

4.5. Extraordinary release of physical gold
a) Physical release of gold is not part of the standard service and may be requested only in exceptional cases.
b) Such release is possible only for minimum quantities corresponding to refinery formats, currently from 100 grams (or equivalent in bars/coins) and above.
c) Physical collection may take place only at designated locations approved by the Seller.
d) Any release is subject to AML/KYC verification and fees according to the current Price List.

4.6. Seller’s right to refuse physical release
The Buyer acknowledges that physical release of gold is not an unconditional right. The Seller reserves the right to refuse any request for physical release and instead offer buy-back under Article VII as the sole settlement method. If the Buyer refuses such buy-back, this shall be deemed a termination of the Agreement, and settlement shall be carried out exclusively under the provisions of Article X.

4.7. Shipment organised by the Seller (exception)
In exceptional cases, the Seller may, at its sole discretion, arrange shipment of physical gold directly to the Buyer’s registered address as provided during registration or subsequently verified by the Buyer. Shipment to any other address is excluded.
a) All risks, customs duties, VAT, import taxes, and any other mandatory charges arising in the country of destination shall be borne entirely by the Buyer.
b) The Seller’s responsibility ends upon proper handover of the shipment to the authorised courier or logistics provider, after which the Buyer must claim any damages or losses through the carrier’s insurance process. This handover marks the transfer of the risk of damage, loss, or destruction of the gold to the Buyer.
c) By requesting shipment, the Buyer expressly acknowledges and accepts these risks and obligations.

Article V. Legal Status, Proprietary Rights and Risk of Damage

5.1. Purchase and holding for the benefit of the Buyer
All investment gold is purchased in the name of the Seller, exclusively for the benefit of the Buyer. The Seller acts solely as custodian and administrator of the gold, while the proprietary entitlement and all economic rights to the gold belong to the Buyer from the moment of purchase under Article III and the issuance of the Purchase Confirmation.

5.2. Economic ownership
For accounting, tax, and beneficial ownership purposes, the Buyer is deemed the economic owner of the respective gold as of the date of the Purchase Confirmation.

5.3. Custody in favour of the Buyer
The Seller holds the gold exclusively for the benefit of the Buyer and solely for the purpose of fulfilling its obligations towards the Buyer.

5.4. Transfer of risk of damage
The risk of damage, loss, or destruction of stored gold passes to the Buyer only upon its physical collection by the Buyer, or upon handover of the shipment to the courier/logistics provider (in case of delivery organised by the Seller), in accordance with the conditions of Article IV.

Article VI. Bonus Program and Storage of Investment Gold

6.1. GoldLuxo rewards clients who save actively and consistently. As a reward for discipline and trust, it credits bonus grams of investment gold and covers all costs of storage and insurance in partner vaults in London, Zurich, New York, Singapore, and Austria.

6.2. Upon entering into the contract, the Buyer selects one of the saving programs:

Start (bonus 7%)
Prime (bonus 9%)
Elite (bonus 11%)

6.3. Change of Program
The Buyer may request a change of their selected savings program (upgrade or downgrade) exclusively via the Application. Any change becomes effective from the first day of the subsequent calendar year, provided the Buyer meets the new minimum deposit requirements. The terms and conditions for the current calendar year remain governed by the originally selected program.

6.4. Start Program (7%)

minimum first deposit: 100 EUR / USD / GBP - paid within 10 days of program start,
regular saving: 12 consecutive months, at least 100 EUR / USD / GBP per month (total 1,200 EUR / USD / GBP annually),
bonus: 7% of the total weight of gold purchased by the Buyer in the given calendar year,
saving target: recorded in increments of 10 g,
if conditions are not met (monthly regularity and minimum annual amount), no bonus is granted.

6.5. Prime Program (9%)

minimum first deposit: 250 EUR / USD / GBP (paid within 10 days of program start),
regular saving: at least 250 EUR / USD / GBP per month or at least 3,000 EUR / USD / GBP annually,
bonus: 9% of the total weight of gold purchased by the Buyer in the given calendar year,
saving target: recorded in increments of 1 troy ounce (31.1035 g),
if conditions are not met (monthly regularity or annual amount), no bonus is granted.

6.6. Elite Program (11%)

minimum first deposit: 1,000 EUR / USD / GBP (paid within 10 days of program start),
regular saving: at least 1,000 EUR / USD / GBP per month or at least 12,000 EUR / USD / GBP annually,
bonus: 11% of the total weight of gold purchased by the Buyer in the given calendar year,
saving target: recorded in increments of 250 g,
if conditions are not met (monthly regularity or annual amount), no bonus is granted.

6.7. Crediting of bonuses
Bonus grams are credited no later than 31 January of the following calendar year, provided the Buyer has met all program conditions.

6.8. Storage and insurance
GoldLuxo covers all storage and insurance costs in the world’s most secure vaults if the Buyer has, in the given year:

made at least 6 monthly deposits, or
met the annual program equivalent.

6.9. Failure to meet conditions
If the Buyer fails to meet the conditions of active saving under 6.8., they are obliged to pay the full price of storage and insurance for the entire calendar year according to the Price List. The Seller may deduct such fees directly from the Buyer’s gold balance.

Article VII. Buy-back of Investment Gold

7.1. Scope of buy-back
The Buyer is entitled to request the buy-back of all or part of the gold recorded in their Account. Buy-back is always voluntary and represents an option to convert physically-backed investment gold into funds.
The Seller reserves the right to determine a minimum volume for a single buy-back request, which is currently set at 1 gram of investment gold or a financial equivalent of €300, in accordance with the current GoldLuxo Price List. Requests below this threshold may be refused or subject to an additional administrative fee.

7.2. Request submission
The buy-back request must be submitted exclusively via the Application and duly confirmed by the Buyer. From that moment, the order is irrevocable.

7.3. Unit buy-back price
The unit buy-back price per 1 gram (1 troy ounce = 31.1035 grams) is calculated as follows:

Buy-back price per 1 gram = (LBMA price per 1 troy ounce × 0.90) ÷ 31.1035

The total buy-back price is calculated as:
Unit buy-back price × number of grams subject to buy-back.

7.4. GoldLuxo Buy-back Coefficient
The Buy-back Price is calculated using the GoldLuxo Buy-back Coefficient, which is currently set at 0.90 (90% of the LBMA price).
The Seller reserves the right to unilaterally change this coefficient for legitimate reasons (such as market fluctuations, cost increases, or regulatory changes). The change and its effective date will be notified to the Buyer at least 15 days in advance via the Application or by e-mail, and published on the Seller’s website.

7.5. Buy-back Day – Monday regime
a) Standard buy-backs are executed on Monday, based on the LBMA price at 10:30 GMT.
b) If the request is confirmed after Friday 12:00 CET, it is considered delivered the next business day, and the Buy-back Day will be the following Monday.
c) The Buyer may request an express buy-back on a different day; in such case, a fee is charged according to the Price List, and the LBMA price of that day applies. The exact express fee will be explicitly displayed to the Buyer for confirmation before finalising the order.

7.6. Currency and account

Payments are made in the contractual currency (EUR, USD, or GBP) to the Buyer’s verified bank account provided at registration.
Payment to another account or in a different currency is possible only upon prior written request and approval by GoldLuxo, with all related bank fees, transfer costs, and exchange rate differences borne solely by the Buyer.

7.7. Payment deadline
The Seller must pay the Buyer the buy-back price within 10 business days from the date of price determination under 7.5, unless prevented by AML/KYC verification or circumstances of force majeure.

7.8. Conditions of execution
Execution requires full compliance with contractual and legal obligations of the Buyer, especially AML/KYC verification and maintenance of a verified bank account.

7.9. Seller’s right to refuse or delay
The Seller reserves the right to refuse or delay a buy-back in exceptional cases, in particular if:
a) there is suspicion of AML/KYC violation or other legal breaches,
b) there is a technical failure or system outage,
c) the LBMA price cannot be determined (e.g. suspension of trading),
d) the Seller faces a temporary gold liquidity shortage,
e) a force majeure event prevents proper execution.

7.10. Subsequent fulfilment
In case of refusal or delay under 7.9, the Seller must either:
a) execute the buy-back at the earliest possible date, or
b) upon the Buyer’s request, deliver physical gold of corresponding weight, under Article IV and the Price List. In this case, all applicable delivery fees and risks remain the Buyer’s responsibility.

7.11. Transfer of possession
Legal effects of the transfer of gold ownership to the Seller occur at the moment the buy-back price is credited to the Buyer’s bank account.

7.12. Illustrative example (non-binding)
LBMA price per 1 troy ounce = €888.838
GoldLuxo Buy-back Coefficient = 0.90
€888.838 × 0.90 = €799.9542 per ounce
€799.9542 ÷ 31.1035 = €25.72 per gram
Sale of 100 grams = €2,572 (excluding bank and transfer fees).

Article VIII. Rights and Obligations of the Buyer

8.1. The Buyer undertakes to:
a) pay regular monthly deposits in the amount and within the deadlines specified in the chosen saving program,
b) provide the Seller with complete, accurate, and truthful identification data and documents necessary for AML/KYC verification, and to update such data without undue delay in case of any changes,
c) use exclusively a verified bank account registered in his/her name for all deposits and withdrawals, unless expressly approved otherwise by the Seller,
d) bear all risks associated with fluctuations in the global gold market price, acknowledging that the Seller does not guarantee future value, liquidity, or profitability,
e) pay all fees, charges, and costs in accordance with the valid GoldLuxo Price List, including bank transfer costs, currency conversion fees, and administrative charges,
f) refrain from using the services of the Seller for money laundering, terrorist financing, tax evasion, fraud, or any other unlawful purposes,
g) fully cooperate with the Seller in all matters relating to AML/KYC verification, including provision of additional documents if requested,
h) immediately notify the Seller of any unauthorized or suspicious activity in connection with their Account,
i) ensure that login details, authorisation codes, and other access credentials for the Application remain secure and confidential.

8.2. The Buyer is entitled to:
a) manage his/her Account via the Application or the Seller’s website and obtain continuous access to up-to-date information on balances, purchases, and fees,
b) receive regular electronic statements of Account and confirmations of purchases, buy-backs, or deliveries of gold,
c) request the buy-back of gold under the conditions specified in Article VII, and receive the corresponding payment in accordance with the agreed deadlines,
d) request the physical delivery of investment gold in accordance with Article IV and the valid GoldLuxo Price List, subject to AML/KYC verification and applicable delivery fees,
e) obtain bonuses and free storage/insurance in accordance with Article VI if all conditions of the selected saving program are duly met,
f) lodge complaints or claims in accordance with Article XI (Liability for Defects, Warranty, and Complaints),
g) terminate the contract in accordance with Article X, and to receive settlement of all rights and obligations within the applicable deadlines,
h) receive timely notifications from the Seller regarding amendments to these General Terms, changes to the Price List, or technical/service restrictions.

Article IX. Rights and Obligations of the Seller

9.1. The Seller undertakes to:
a) purchase investment gold with the Buyer’s deposited funds in accordance with these General Terms and Conditions and record the corresponding amount in the Buyer’s Account,
b) ensure that all purchased gold is always physically acquired and stored in the vaults of contractual partners and properly insured against theft, loss, or damage for the entire duration of custody,
c) maintain transparent and separate records of each Buyer’s gold holdings, guaranteeing that all Buyer’s entitlements are fully backed by physical gold,
d) provide the Buyer with continuous access to the Application and electronic account statements reflecting the current balance, purchases, bonuses, and fees,
e) repurchase investment gold from the Buyer in accordance with Article VII and ensure timely settlement of such transactions,
f) protect the confidentiality of all data, respect trade secrets, and fully comply with GDPR and AML/KYC regulations,
g) notify the Buyer without undue delay in case of technical outages, extraordinary restrictions, or regulatory interventions that may temporarily affect the provision of services.

9.2. The Seller is entitled to:
a) charge fees in accordance with the valid GoldLuxo Price List, as published on the website or in the Application,
b) refuse or postpone the execution of a purchase or buy-back in cases specified in these Terms and Conditions, in particular if:
– AML/KYC obligations are not fulfilled or suspicion of unlawful activity arises,
– a force majeure event occurs,
– there is a temporary lack of gold liquidity or technical impossibility,
c) offset any unpaid fees, charges, or receivables of the Buyer against his/her gold holdings, including the right to sell part or all of the Buyer’s gold at the applicable buy-back price to cover such debts,
d) amend or supplement these General Terms and Conditions in accordance with Article XVII,
e) unilaterally terminate the contract in cases specified in Article X, while ensuring proper settlement of all outstanding obligations towards the Buyer,
f) request additional documents or confirmations from the Buyer at any time if reasonably required for compliance, safety, or operational reasons,
g) suspend services temporarily if required by technical, security, or regulatory circumstances, provided that such suspension shall be communicated to the Buyer as soon as reasonably possible.

Article X. Termination of the Contract and Settlement of Obligations

10.1. Duration of the contract:
This contract is concluded for an indefinite period, while the obligations and rights arising from it remain valid until its proper termination and full settlement of relations between the Seller and the Buyer.

10.2. Methods of termination:
The contract may be terminated by:
a) Mutual agreement – a written agreement between the Seller and the Buyer, specifying the settlement conditions, deadlines, and method of payment or delivery of gold.
b) Termination by the Buyer – the Buyer has the right to terminate the contract at any time without giving a reason, with a notice period of 1 month. The notice period starts from the first day of the calendar month following the delivery of the notice to the Seller.
c) Termination by the Seller – the Seller may terminate the contract with the same notice period, also without giving a reason, while being obliged to ensure the proper settlement of obligations towards the Buyer.

10.3. Settlement of obligations upon termination:
a) The Seller shall pay the Buyer the buy-back price of his/her gold under Article VII.
b) The Seller is entitled to set off all unpaid fees of the Buyer (e.g. for storage, insurance, inactivity, administrative acts, or other services).
c) To cover outstanding debts, the Seller is entitled to sell part of the Buyer’s gold at the buy-back price under Article VII.
d) If the Buyer’s debt exceeds €100, the Seller is entitled to sell all the Buyer’s gold, with the remainder after deducting the debt paid to the Buyer.
e) All payments are made exclusively to the Buyer’s verified bank account. In the case of payment in another currency or to a foreign account, banking and transfer fees according to the GoldLuxo Price List shall apply.

10.4. Immediate termination by the Seller:
The Seller is entitled to terminate the contract with immediate effect if:

the Buyer fails to verify his/her account or provide the required documents,
the Buyer fails to pay mandatory fees even after a delivered notice,
the Buyer is in arrears with obligations towards the Seller exceeding €100,
there is a suspicion of money laundering, terrorist financing, or other illegal conduct by the Buyer.

10.5. Account inactivity:
a) If the Buyer’s account is inactive for more than 12 months (i.e. no deposit was made), the Seller is entitled to charge inactivity fees according to the GoldLuxo Price List.
b) Inactivity fees may also be covered by selling part of the Buyer’s gold.
c) If the Buyer shows long-term inactivity and does not pay the inactivity fees, the Seller is entitled to unilaterally terminate the contract and pay the balance according to Article VII.

10.6. Seller’s right to postpone or refuse payment:
The Seller reserves the right to temporarily postpone or refuse payment if:

a technical outage or system failure occurs,
it is impossible to determine the price according to LBMA due to suspension of trading,
a force majeure event occurs (war, natural disaster, financial market crisis),
the Seller faces a temporary shortage of liquidity in gold or funds.

In such cases, the Seller is obliged to execute the buy-back at the earliest possible date or, upon the Buyer’s request, deliver physical gold of the corresponding weight in accordance with Article IV and the current Price List.

10.7. Principle of fairness and client protection:
GoldLuxo is based on fairness and transparency. All restrictions and rights of the Seller set out in this Article are applied only in necessary cases in order to protect the stability of the program and ensure that active and disciplined savers are always protected.

Article XI. Liability for Defects, Warranty, and Complaints

11.1. Warranty of authenticity and fineness of gold
The Seller guarantees that all shares of gold recorded in the Buyer’s Account are fully backed by real physical gold stored in GoldLuxo’s partner vaults. In the case of physical delivery, the Seller guarantees that bars or coins meet a minimum fineness of 999/1000 and authenticity in accordance with LBMA international standards.

11.2. Delivery of physical gold
In the event of physical delivery, the gold shall be supplied in the standard packaging of the refinery or supplier, together with a certificate of authenticity. The Seller is not liable for fluctuations in the market price of gold after the Buyer has physically collected it.

11.3. Transfer of liability for damage
The risk of damage to physical gold passes to the Buyer at the moment of its collection. Gold held in custody remains fully insured until it is handed over to the Buyer.

11.4. Inspection upon receipt
The Buyer must immediately inspect the quantity and packaging of gold upon receipt. Any defects or discrepancies must be reported in writing or via the Application without undue delay; otherwise, the gold shall be deemed accepted without defects.

11.5. Limitation of warranty
The warranty does not cover:
a) damage caused by improper storage or handling by the Buyer,
b) damage caused by force majeure (fire, flood, natural disaster, etc.),
c) natural changes in appearance (e.g., minor scratches on packaging) that do not affect the fineness or weight of gold,
d) decreases or fluctuations in the market price of gold.

11.6. Complaint procedure
The Buyer may submit a complaint in writing, by e-mail, or via the Application. The Seller shall confirm receipt of the complaint and notify the Buyer of the resolution method within 30 calendar days from the date of receipt.

11.7. Method of resolving complaints
If the complaint is justified: In the case of a removable defect, the Buyer has the right to an exchange of gold for defect-free gold. In the case of an irremovable defect, the Buyer has the right to withdraw from the contract regarding the defective gold and receive settlement by the Seller at the Buy-back Price according to Article VII, or to request an appropriate discount from the purchase price.

11.8. Insurance
All gold stored in GoldLuxo partner vaults (London, Zurich, New York, Singapore, Austria, and other locations as listed in the Price List) is insured against theft, damage, or loss for the entire duration of custody.

11.9. Exception to the right of withdrawal and postal delivery
a) The Buyer expressly acknowledges and agrees that investment gold is excluded from statutory consumer withdrawal rights (14, 16, or 30 days) as provided by UK or EU law on distance contracts.
b) This exception applies because the price of gold depends directly on fluctuations in the financial market beyond the Seller’s control; therefore, the transaction becomes binding at the moment of confirmation under Article III.
c) By accepting these Terms, the Buyer acknowledges and accepts that no withdrawal right applies to gold transactions.
d) If the Buyer requests physical delivery and the shipment is sent by post or courier, the shipment shall be insured during the entire transportation period in accordance with the Seller’s insurance coverage.
e) The Seller is responsible for properly handing the shipment over to the courier/postal service. Once collected by the carrier, liability transfers to the carrier. In case of loss or damage, the Buyer is entitled to claim insurance compensation.
f) Upon receipt of the shipment, the Buyer must immediately check its condition and quantity, and any damage or discrepancy must be reported without delay both to the carrier and to the Seller.

11.10. Additional provisions on complaints
a) Hidden defects that could not be identified at the time of delivery must be reported in writing within 7 calendar days of physical collection or receipt of shipment.
b) If a complaint is found justified, the Seller shall bear reasonable costs of returning the goods. If unjustified, the Buyer shall bear these costs.
c) The Seller shall not be liable for delays in delivery caused by carriers, customs authorities, or other third parties.
d) A complaint shall be deemed duly lodged only after the Seller issues written confirmation of receipt.

Article XII. Fees and Price List (final, clean version for GTC)

12.1. Price List as Annex
All fees and charges, including the Storage Fee, Inactivity Fee, Express Buy-back Fee, Delivery Fee and administrative fees, are determined by the GoldLuxo Price List. The Price List is published on the Seller’s website and in the Application, and forms an integral annex to these GTC.

12.2. Method of Payment
The Buyer acknowledges that the Seller is entitled to charge all due fees and costs in accordance with these GTC, primarily by deducting them from the Available Funds in the Buyer’s Account. If the Available Funds are insufficient, the Seller may sell part of the Buyer’s gold at the Buy-back Price under Article VII to cover such debt.

12.3. Changes to the Price List
The Seller may unilaterally amend the Price List. The new Price List and its effective date shall be notified to the Buyer via the Application or e-mail and simultaneously published on www.goldluxo.com, at least 15 calendar days before it takes effect.

12.4. Acceptance of Changes
Submitting a new Purchase Order after notification of a change in the Price List, or failing to terminate the Agreement before the effective date, shall be deemed as acceptance of the changes by the Buyer.

Article XIII. Anti-Money Laundering (AML)

13.1. Compliance with AML/KYC regulations
The Buyer is obliged, throughout the entire duration of the contractual relationship, to fully comply with all applicable legal regulations in the field of Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Know Your Customer (KYC) requirements in the United Kingdom and the European Union.

13.2. Right of the Seller to conduct checks
The Seller is entitled, at any time and at its sole discretion, to carry out the identification and verification of the Buyer. This includes verification of:
a) the Buyer’s personal identity and legal capacity,
b) the origin of funds used for purchases under this Agreement, and
c) the ownership and legitimacy of the Buyer’s bank account(s) or payment instruments.

13.3. Duty of cooperation
The Buyer is obliged to provide the Seller with all requested data, documents, and confirmations in the manner and within the timeframe specified by the Seller. Failure to provide such cooperation may result in:
a) refusal to execute a purchase or buy-back,
b) suspension of access to the Buyer’s Account, or
c) termination of the contractual relationship in accordance with Article X.

13.4. Reporting obligations
The Buyer acknowledges that the Seller may be legally required to report certain transactions or suspicions to competent authorities without notifying the Buyer. The Seller shall not be liable for any consequences arising from the fulfilment of such legal reporting obligations.

13.5. AML Policy
Detailed information on the AML and KYC processes, including verification procedures, risk assessments, and retention of documents, is contained in the Seller’s AML Policy, which is published on the website www.goldluxo.com and forms an integral supplement to these General Terms and Conditions.

Article XIV. Processing of Personal Data

14.1. Legal basis for processing
The Seller processes the Buyer’s personal data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) applicable in the United Kingdom and the European Union.

14.2. Scope of processed data
The personal data processed include: the Buyer’s name and surname, residential address, contact details (e-mail, phone), transaction history, and data related to the management of the Buyer’s Account.

14.3. Purpose of processing
The purpose of processing is the management of the Buyer’s Account, performance of this Agreement, storage of gold, customer support, fulfilment of legal obligations (including AML/KYC duties), and protection of the Seller’s legitimate interests.

14.4. Data retention
Personal data will be retained for the duration of the contractual relationship and, thereafter, for as long as required by applicable law or as necessary for the protection of legal claims.

14.5. Rights of the Buyer
The Buyer has the right to:
a) request access to his/her personal data,
b) request rectification or erasure of personal data,
c) request restriction of processing,
d) object to processing,
e) data portability,
f) lodge a complaint with the competent supervisory authority (e.g. Information Commissioner’s Office in the UK).

14.6. Privacy Policy
Detailed information about the processing of personal data, retention periods, the Buyer’s rights, and marketing consents is available in the Privacy Policy, published on the website www.goldluxo.com.

14.7. Cookies
The Seller also uses cookies to improve services and ensure the correct functionality of the Application. Rules for the use of cookies are contained in the Cookies Policy, available on the website www.goldluxo.com.

Article XV. Legal Disclaimer and Limitation of Liability

15.1. Non-regulated status
The Seller is not an investment company, financial intermediary, or provider of financial services within the meaning of securities law, collective investment law, or any other financial services legislation.

15.2. No regulatory supervision
The Seller is not subject to supervision by any financial market authority in the United Kingdom or abroad (including, but not limited to, the Financial Conduct Authority – FCA).

15.3. Scope of services
The Seller’s services are strictly limited to:
a) the sale and purchase of physical investment gold,
b) its storage in vaults of partner companies,
c) buy-back according to the terms set forth in these General Terms and Conditions.

15.4. Physical gold only
All gold covered by these Terms constitutes real, physical investment gold (bars or coins of 999/1000 fineness), purchased, stored in partner vaults, and – upon request – delivered to the Buyer. It does not represent a financial instrument, derivative, security, commodity certificate, or investment product under FCA or any other regulator’s supervision.

15.5. No financial advice
The Seller does not provide financial advice, investment recommendations, tax or legal advice. The decision to purchase gold and the amount of contributions is solely at the discretion of the Buyer and is made at their own risk.

15.6. Informational purpose only
All information published on the Seller’s website, in the Application, or in marketing materials is of an informative and educational nature only and cannot be regarded as binding recommendations or investment advice.

15.7. Market risk acknowledgement
The Buyer acknowledges that they are fully aware of the investment risks associated with fluctuations in the price of gold on global markets. The Seller shall not be liable for changes in the price of gold, nor for any financial losses incurred by the Buyer as a result of such changes.

15.8. Force Majeure
The Seller shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, wars, strikes, governmental restrictions, cyber-attacks, system failures, or interruptions of banking and payment systems.

15.9. Technical and operational limitations
The Seller shall not be responsible for temporary unavailability of the Application, website, or services due to maintenance, upgrades, technical failures, or interruptions caused by third parties (such as banks, payment processors, or vault companies).

15.10. Limitation of liability
To the maximum extent permitted by law, the Seller’s liability towards the Buyer is limited to the actual amount of gold purchased or the equivalent value under Article VII (Buy-back). The Seller shall not be liable for indirect, incidental, or consequential damages, including loss of profit, loss of opportunity, or reputational harm.

15.11. No guarantee of future value
The Seller makes no warranty or representation as to the future market value, liquidity, or profitability of investment gold. Past performance is not a guarantee of future results.

15.12. Buyer’s responsibility
The Buyer is solely responsible for their investment decisions, including the decision to enter into the GoldLuxo Saving Program, the amount of contributions, and the timing of purchases or sales.

Article XVI. Final Provisions

16.1. Governing law and jurisdiction
All relations governed by these General Terms and Conditions, and any legal relations arising from or related thereto, shall be governed exclusively by the laws of England and Wales. For disputes between the Seller and the Buyer, the competent courts of England and Wales shall have jurisdiction, unless the parties agree otherwise in writing (e.g., arbitration or mediation).

16.2. Confidentiality and trade secrets
Both the Buyer and the Seller undertake to maintain confidentiality regarding all commercial, financial, or technical information obtained during the term of the Agreement. Such information is considered a trade secret and must not be disclosed to third parties without the prior written consent of the other contracting party, except where disclosure is required by law, regulation, or an authorised authority.

16.3. Delivery and communication
The Seller shall deliver to the Buyer all notices, requests, reminders, authorisation codes, invoices, or other documents via the Application, e-mail, the Seller’s website, or other contact details provided by the Buyer during registration or throughout the term of the Agreement. Such notices shall be deemed duly delivered on the date of sending. The Buyer is obliged to immediately update their contact details (residential address, e-mail address, telephone number, or bank account) to ensure effective communication.

16.4. Assignment prohibition
The Buyer is not entitled, without the prior written consent of the Seller, to assign, transfer, pledge, or otherwise dispose of any of their rights or obligations arising from this Agreement. Any assignment or transfer without the Seller’s consent shall be null and void.

16.5. Assignment of receivables by the Seller
The Seller is entitled to assign its receivables against the Buyer only to entities within the GoldLuxo group or to authorised financial institutions, while maintaining confidentiality and data protection of the Buyer.

16.6. Amendments to the General Terms
The Seller is entitled to unilaterally amend or supplement these General Terms and Conditions for reasons such as:
a) changes in legal regulations or regulatory requirements,
b) correction of an obvious error or omission,
c) adjustment of the rights and obligations of the contracting parties,
d) developments in financial markets or the gold market,
e) increase or change of third-party fees (e.g., vaulting companies, mints).

Any amendment of the General Terms becomes effective on the date specified by the Seller, but not earlier than 15 days after their publication on the Seller’s website www.goldluxo.com and notification to the Buyer via the Application or e-mail. If the Buyer disagrees with the amendment, they have the right to notify the Seller of their disagreement in writing no later than the date of effectiveness. Such disagreement shall be deemed a termination of the Agreement.

16.7. Severability clause
The invalidity or unenforceability of any provision of these General Terms shall not affect the validity or enforceability of the remaining provisions.

16.8. Buyer’s confirmation
The Buyer confirms that they have carefully read, understood, and expressly agree to be bound by these General Terms and Conditions. By registering and making their first deposit, the Buyer acknowledges acceptance of all rights and obligations set forth herein.

16.9. Entire agreement
These General Terms and Conditions, together with any annexes (such as the Price List, AML Policy, Privacy Policy, and Cookies Policy), constitute the entire agreement between the Seller and the Buyer and supersede all prior oral or written agreements, promises, or understandings.

16.10. Language
These Terms are drafted in English. In the event of any translation into another language, the English version shall prevail.

16.11. Effectiveness
These General Terms and Conditions fully replace all previous terms and conditions and shall become effective on the date of their publication on the Seller’s website, unless a later effective date is specified by the Seller.

These General Terms and Conditions fully replace all prior terms and take effect on the date of their publication on the Seller’s website, namely 26 October 2025.

General Terms and Conditions GoldLuxo Saving Program